A Success in Progress

Accelerate your path to being the best CS Professional you can be by learning from the wisdom and insights of world-class Customer Success Professionals.
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Myth: CSMs can’t be technical
Myth: CSMs can’t be technical

With Spencer Smitherman, Head of Customer Success at Sublime Security

Myth: It is dangerous for CS to have a commercial role
Myth: It is dangerous for CS to have a commercial role

With Sandra Bustos, Head of Customer Success & Services at Dusty Robotics

Myth: Project management skills are enough to be a great CSM
Myth: Project management skills are enough to be a great CSM

With Sarita Agrawal, Founder & CEO at Sunburstsummit Consulting (Previously CS executive at Microsoft, Salesforce, IBM)

Myth: Customer success equals customer satisfaction
Myth: Customer success equals customer satisfaction

With Ashu Avasthi, SVP & Global Head of Operations and Customer Success at Certa

Myth: High adoption rate means low churn
Myth: High adoption rate means low churn

With Jim Mercer, Global CS leader, and ex-Global Head of CS, Zoom

Myth: CS teams don’t need sales skills
Myth: CS teams don’t need sales skills

With Nadav Shem-Tov, Founder & CEO, NST Success Consulting, ex-Senior Director - Customer Success at Gainsight

Myth: Enterprise customers need more human resources
Myth: Enterprise customers need more human resources

With Sunil Joseph, former Global Vice President, Customer Success, Stack Overflow

Why I Started Statisfy: Building NextGen AI Native Customer Intelligence
Why I Started Statisfy: Building NextGen AI Native Customer Intelligence

By Navin Agrawal, Co-Founder and CTO, Statisfy

Myth: CSMs spend most of their time on relationship building
Myth: CSMs spend most of their time on relationship building

With Luke Diaz, Director of Customer Success at AppZen, and Founder of DBT Ventures

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