Pricing | AI CSM and Agentic CS Platform

Pricing

Two products. One platform underneath.

AI CSM covers the long tail autonomously. The Agentic CS Platform makes your named account CSMs faster. Most teams start with one and add the other.

Fully autonomous

AI CSM

AI customer success manager for your long tail

Autonomous coverage for the scale and long tail accounts you were never able to staff. It onboards, answers and nudges every account, day and night, in your brand's voice.

1:1coverage, every account

90 to 95%handled autonomously

A dedicated agent on every covered account
Slack, email, in app and customer portal
Reads tickets, usage, past replies and your knowledge base
Your playbooks and your CSMs' voice
One memory of every account, across every surface
Contact budget and guardrails per segment
Escalations arrive with the reply already drafted
Live in 2 to 4 weeks

Book a demo We will run the coverage math on your own book.

CSM Workbench

Agentic CS Platform

The workbench your named account CSMs work in

For named accounts where a CSM owns the relationship. Health scores, briefs and renewal plays are drafted for a human to approve.

8 to 10 hrsback per CSM, weekly

45 secto a QBR or EBR deck

Health across the 6 health pillars, every signal visible
100+ agents in the library, plus Agent Studio
QBR and EBR decks, briefs and account plans
Renewal forecasts with the risks behind them
Onboarding tracked through to first value
Its own version of the agent per CSM and segment
Approvals wherever you want them
Stella AI to query your customer data
50+ integrations with bidirectional sync

25 day trial, no card required.

Statisfy NoteTaker An add on to the Agentic CS Platform. An AI notetaker built for customer facing teams.

See NoteTaker →

AI CSM and the Agentic CS Platform, side by side

AI CSMAgentic CS Platform

Who it coversScale and long tail accounts, thousands of themNamed and strategic accounts

Who owns the relationshipThe agent, end to endYour CSM, with the agent drafting

Autonomy90 to 95% handled without a humanEverything drafted for approval

Where it worksSlack, email, in app, portalIn the workbench, and in Slack

What you get backCoverage you could not staff8 to 10 hours per CSM, weekly

Scales withThe number of accounts you coverThe number of CSMs on your team

Time to live2 to 4 weeksDays

Customer Intelligence groups Stella AI, the Statisfy MCP server and the insight agents. It is a way to navigate the product, not a separate line on a quote.

Trust

Security is the foundation here.

Built from the ground up to safeguard customer data. Statisfy is SOC 2 Type II attested and ISO 27001 certified, and is GDPR, CCPA and HIPAA compliant.

Connect one inbox at a time, or forward from a group with no OAuth grant at all
Data hosted on enterprise cloud infrastructure in the US
Audited annually, not self attested

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